Frequently Asked Questions
Everything you need to know about shopping with CARZILLA.CA
What is the standard shipping time for orders within Canada?
We offer expedited shipping across Canada. Most orders are processed within 1-2 business days, with delivery typically taking 3 to 7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our returns portal to generate a prepaid shipping label and send the item back in its original packaging.
Are your products ethically sourced?
Absolutely. Quality and integrity are our priorities. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly to your doorstep.
Do you offer international shipping?
While we primarily serve the Canadian market, we do offer international shipping to select countries. Shipping rates and delivery times will be calculated automatically at checkout.